Cagigas Medical Centers

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pRIVACY POLICY & TERMS OF SERVICE

This notice describes how your medical and personal information may be used and disclosed, and how you can access this information. Please review it carefully.

Cagigas Medical Centers values your privacy and is committed to protecting your medical and personal information. This privacy policy outlines the types of data we collect, how we collect, use, store, and share this data, as well as the rights and choices you have regarding your information.


Who Will Follow This Notice

This privacy policy applies to all Cagigas Medical Centers staff, healthcare providers, students, and volunteers who may have access to your medical or personal information.


The Types of Data We Collect

We collect:

  • Personal Identifiable Information (PII): Name, address, phone number, email, and other identifying details.
  • Medical Information: Health records, treatment details, medications, and diagnostic information.
  • Billing Information: Payment details, insurance information, and financial data for payment processing.
  • Communication Preferences: Information about how you prefer to receive updates, reminders, or notifications.

How We Collect the Data

We collect data through:

  1. Direct Interaction: Information provided during appointments, treatment, or registration.
  2. Electronic Forms: Data entered via online appointment requests, feedback forms, or communication preferences.
  3. Third-Party Sources: Health insurers, laboratories, or other healthcare providers as part of care coordination.

How We Use the Data

  • Healthcare Services: To provide, coordinate, and manage your care, including communication with specialists.
  • Payment: To process billing and payment, including interaction with insurers for claims.
  • Healthcare Operations: To improve the quality of care, conduct audits, and manage general operations.
  • Notifications: To send appointment reminders, updates, or promotional offers.

How We Store the Data

We store your data in secure systems, adhering to applicable regulations, including HIPAA. Security measures include encryption, access controls, and regular audits to safeguard your information.


Sharing and Selling of Data

Cagigas Medical Centers does not sell your personal or medical information. Data may be shared with:

  • Business Associates: Under strict privacy agreements for operational purposes (e.g., billing, transcription).
  • Healthcare Providers: For treatment or coordination of care.
  • Government Agencies: When required by law for public health or oversight activities.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or obtained from any third parties.


Your Rights and Choices

You have the right to:

  1. Access Your Records: Request a copy of your health or personal information.
  2. Request Amendments: Correct or update incorrect/incomplete information.
  3. Restrict Uses: Limit how your information is used or shared.
  4. Confidential Communication: Specify preferred communication methods.
  5. Notification of Breach: Be informed of breaches of your unsecured data.
  6. Data Portability: Request transfer of your data to another provider.

Terms of Service

Terms for SMS Messaging and Phone Call Services

  1. Consent for SMS and Calls
    By opting into our SMS or call services, you consent to:
  • Receive periodic updates, appointment reminders, or promotional offers.
  • Message frequency may vary.
  1. Opt-Out Process
    You can opt out of SMS services by replying “STOP” to any message. For calls, contact us to be placed on our internal Do Not Call (DNC) list.

  2. Message Rates
    Standard message and data rates may apply per your carrier’s policies.

  3. Privacy
    All information collected through SMS and call services is governed by this Privacy Policy.

  4. Liability
    Cagigas Medical Centers is not responsible for delays or costs incurred from SMS communications.


Changes to This Notice

We reserve the right to update this privacy policy and terms of service at any time. Updated notices will be posted at Cagigas Medical Centers and on our website.


Questions and Complaints

If you have questions or believe your privacy rights have been violated, please contact our Privacy Officer:

Cagigas Medical Centers
1401 S Military Trl
West Palm Beach, FL 33415
Phone: (561) 429-3122
Email: info@cagigasmedicalcenters.com

You may also file a complaint with the Office for Civil Rights, U.S. Department of Health and Human Services. Filing a complaint will not impact the care you receive at Cagigas Medical Centers.

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